Service and spare parts
service and support
at bilwinco, we are dedicated to providing our customers with the best service experience possible. as part of our commitment to ensuring customer satisfaction, we offer extended warranties when you sign a service agreement with us.
our service agreements are designed to meet your specific needs and ensure that your multihead weighers remain in top condition. in addition to ensuring that your equipment operates optimally, our service agreements also provide peace of mind by including extended warranties that cover a wide range of potential issues.
in addition to our service agreements, we also offer subscription solutions and individual agreements for both service and spare parts. this allows you to plan and budget for future service needs and ensures that you always have access to the necessary spare parts to keep your systems running smoothly.
our goal is to make it as easy and convenient as possible for our customers to maintain and protect their investments. contact us today to learn more about our service agreements, subscription options, and customized agreements tailored to your needs.
weigher care
PREMIUM
Our PREMIUM PLAN includes
- +2 years guarentee
- 12 hours response time*
- Up to 4 service visits per year
- 10% discount on spare parts
or all-inclusive (spare parts) - Online support
- Telephone support
PLUS
Our PLUS PLAN includes
- +1 year guarentee
- 24 hours response time*
- Up to 2 service visits per year
- 5% discount on spare parts
BASIC
Our BASIC PLAN includes
- 36 hours response time*
- Up to 1 service visit per year
OPTIMIZE
Our OPTIMIZE PLAN includes
- Hardware & software update
- Replacement of HMI
- Overall service check
benefits of regular maintenance
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ongoing accuracy and effeciency
Regular maintenance ensures that your weighers are
calibrated correctly, leading to precise measurements and minimizing product giveaway. This increases the efficiency of your production process and maintains product quality.
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reduced downtime
Proactive maintenance helps identify and address potential issues before they lead to equipment failure. This reduces unexpected downtime and keeps your production line running smoothly, saving you time and
money.
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extended product lifespan
Consistent care and timely repairs can significantly extend the lifespan of your Multihead Weighers. This maximizes your investment by delaying the need
for costly replacements.
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low total cost of ownership
By keeping your weighers in good condition, you can avoid major breakdowns and the associated high repair costs. Regular servicing ensures that all components of the weighers are functioning correctly, optimizing
the overall performance.
contact us today
denmark
telephone: +45 8651 0666
Monday - Thursday 08:00 - 16:00 CET (+1GMT)
Friday 08:00 - 15:30 CET (+1GMT)
Saturday - Sunday closed
Spareparts ordered before 13:00 can, if they are in stock, be shipped same day.
usa
telephone: +1 917 9159 629
Monday - Friday 08:00 am - 04:30 pm CST (-6GMT)
Saturday - Sunday closed
Spareparts ordered before 01 pm can, if they are in stock, be shipped same day.
spare parts
call us: +45 8651 0666
e-mail: sparepart@bilwinco.com
Within our normal opening hours, you will always be able to call and order spare parts or get assistance from one of our support technicians.
Telephone and online support will be charged at our normal service rates. Feel free to call Bilwinco headoffice or our local Bilwinco service center within normal opening hours.
design of solution
Our skilled team helps you design a tailor-made solution that fits perfectly with your needs, your production facilities, and meets your targets.
We collaborate to measure your facilities, discuss efficiency expectations, and optimize production flow to ensure the perfect solution for your operations.
With our inhouse engeneering and production we are known for our ability to adapt every
solution to our customers’ needs.
service agreement
Multihead Weighers from BILWINCO are built to last 25-30 years. To ensure optimal performance, follow recommended service inspections and replace worn parts regularly. Our expert service managers are highly knowledgeable about these machines.
A maintenance agreement at a fixed annual price covers regular inspections, spare parts, preventive maintenance, hotline support, and calibration. This ensures uptime, prevents production halts, and avoids costly repairs, providing greater assurance of long-term, optimal operation and profitability with the lowest TCO (Total Cost of Ownership). Additionally, a maintenance agreement includes an extended warranty.
wear and spare parts
As one of the few producers in the market, we continue to
support spare parts for older machines, ensuring ongoing
functionality and customer satisfaction. In combination
with easily replaceable wear parts reducing downtime and
maintenance costs, we guarantee the lowest Total Cost of
Ownership on the market!
support and software update
Supporting the industry since the mid-1950s, we
have provided reliable and accurate weighing
solutions that enhance our customers’ production
efficiency and reliability. While our weighers may
have evolved in appearance over the years, our
commitment to quality remains unwavering. Many
of our machines have been in operation for over 30
years, a testament to their durability and longevity.
We provide continuous support and software updates.
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installations
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maintenance
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repair
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fine tuning
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technical assistance
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remote control
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training and workshops
need assistance outside normal opening hours?
Outside normal opening hours we can offer you our hotline service which is telephone and remote online support. All new Bilwinco Multiheads are or can be equipped with our online system which allows us to access your machine and help you resolve issues to eliminate line downtime.
